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CHAPTER 8: FAQS & GLOSSARY » FREQUENTLY ASKED QUESTIONS

Q Can I trust that your products are safe to use on my clients?
A. Dp Dermaceuticals is Australian-owned with all of our clinically tested products manufactured to the highest
GMP (Good Manufacturing Practice) approved standards. Our products are hypoallergenic with all ingredients
prepared and ‘clinically washed’ to optimal safety standards. Any ingredient chosen for its preservative effect
Why do you call your products the ‘Non Negotiables’? is considered safe to use and in most cases has been selected to boost the performance of the raw ingredient.
This is particularly important when combining these unique formulas with microneedling.
Q
Can Dermapen treatments and Dermapen products be used all year round?
Q. Can Dermapen treatments and Dermapen products be used all year round?
A. Yes, they are safe for use across all seasons. They are no concerns around sun exposure for those being
treated for hyperpigmentation. Daily use of COVER RECOVER SPF 30 is recommended.
Q. How sterile are your products?
Q
How sterile are your products?
A. We use airless aseptic packaging and bio-compatible conservation systems to ensure ingredient purity,
stability and intensity. The professional MG Collection are sterile, individual use vials specifically formulated to
treat a variety of skin conditions in combination with Dermapen or Meso-Therapy treatments.
Q. Are fragrances included in Dp Dermaceuticals products?
Q
Are fragrances included in Dp Dermaceuticals products?
A. Most Dp Dermaceuticals products do not contain fragrances, although some may contain essential oils or
carefully selected fragrances that are manufactured exclusively to our specifications.
Q. What eco-sustainability ideals is your company adopting?
Q
What eco-sustainability ideals is your company adopting?
A. DermapenWorld and its affiliated parties are very conscientious of the need to be eco-sustainable, and
have made reducing our environmental footprint a top priority. In 2020 we revealed the launch of our NEW
Eco-Green Disposable Gloves. These address the necessary but wasteful single-use disposable issue by
being biodegradable in a much shorter space of time. Normal latex and nitrile gloves can take up to 100+
years to degrade but our gloves use organic material that attracts microbial activity in landfills. 20% of the
biodegradation rate occurs within six months, with FULL biodegradation occurring within five years (10
times faster than conventional nitrile gloves). This product aligns with company eco-friendly and eco-best
purchasing policies.
Where possible our containers use PCR (Post Consumed Recycled) materials and recycled glass. Due to some
governmental regulations, laws still stipulate the need for external cartons/packaging so we are endeavouring
to use eco-friendly recycled paper (PEFC/FSC Paper), so that our cartons are 100% recyclable, sourced
from well-managed forest facilities or recycled sources. We are determined to minimise paper waste and
encourage the reuse of external packaging if required. As an Australian company, we love and respect our
oceans. To further minimise our environmental impact, we only use natural exfoliators such as the bamboo
extract found in MICRODERM EXFOLIANT, rather than using marine life damaging plastic beads. We also do
not use chemical-based or banned substances in our sunscreens that are known to ruin our precious water
supplies, but instead choose organic mineral-based physical sunscreen ingredients.
As an organisation we align ourselves with like-minded organisations and charities. Together we will strive to
improve our environmental footprint.
Q What is your focus on “good bacteria, probiotics and skin microbiome”?

A. Within the Dp Dermaceuticals range we have products that contain healthy bacteria, probiotics, fungi,
yeast or fermented extracts. These may include Lactobacillus, Saccharomyces Lysate Extract, Ergothioneine.
We understand the need for the balance of microbiomes by removing the bad bacteria but working with our
bodies natural defences and good bacteria to nurture the skin’s microbiome for healthy skin.
Q
Where can I find more information on Dp Dermaceuticals?
Q. Where can I find more information on Dp Dermaceuticals?
A. The ‘Prozone’ (professionals only section) of the DermapenWorld.com website has been specifically
developed to provide information and support to our valued Authorised Treatment Providers. It contains
information on our educational resources, training opportunities and regular webinars.
Visit DermapenWorld.com for more information.
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